Swiggy launches ambulance service for delivery executives

Swiggy, which provides food delivery service via the app, has launched an ambulance service to help its delivery executives and their dependents in an emergency. To use the service, delivery executives need to dial a toll-free number or they can tap SOS in the app in an emergency.

Swiggy said the current average response time for the ambulance service is 12 minutes. No documents will be required to use this service. Delivery Executives only need to verify their Partner ID. Recently, in a study conducted by NITI Aayog, the number of temporary workers in the country was said to be about 77 lakh and by 2029-30 it may increase to about Rs 2.35 crore. These workers include consultants, bloggers, and delivery executives. These workers have to face many challenges such as social security, minimum wage and working hours.

Last month, a report suggested conditions are poor for gig and part-time workers at Ola and Uber, grocery delivery app Dunzo, pharmacy platform PharmEasy and Amazon Flex. These companies received the lowest scores in a rating based on the working conditions of temporary workers. The Fairwork team, in collaboration with the University of Oxford, rated 12 digital platforms. Around the world, Fairwork assesses working conditions on digital labor platforms. In this year’s Fairwork for India report, these platforms were assessed on five points: fair pay, fair conditions, fair contracts, fair management and fair representation.

On this, Amazon Flex, Dunzo, Ola, Uber, and PharmEasy scored zero out of 10 points. “No platform scored more than seven out of a maximum of 10 points and none reached all starting points on all five evaluation points,” the report said. In this rating, 12 platforms were evaluated, Amazon Flex, Big Basket, Dunzo, Flipkart, Ola, PharmEasy, Porter, Swiggy, Uber, Urban Company, Zepto and Zomato. In this, Urban Company scored a maximum of seven points.

Leave a Comment